Frequently asked questions
Answers to some frequently asked questions about Argyll’s workspaces.
Office space
Can I have my own meeting rooms?
Some of our larger office spaces are equipped with in-built meeting rooms and executive offices. Please speak to the team when making your enquiry and they can arrange a viewing to show you the spaces we have available that match your requirements.
Would I get Wi-Fi with my office? If so, what speed?
Argyll offers a starting bandwidth of 20Mbps capacity for each company. The bandwidth is synchronous, so you would receive a consistent 20Mbps upload and 20Mbps download speed. Customers can upgrade their bandwidth at any time by speaking to a member of the team.
Are meeting rooms included in the monthly rental price?
Meeting rooms are an additional cost, however our office, coworking and virtual clients benefit from preferential rates.
Can I upsize or downsize in the future?
We understand that your office requirements may change over time. Whether you’re looking to expand, downsize or move to a different building in the portfolio, please speak to your dedicated account manager about your needs and we’ll work with you to find the best possible solution.
Can we expand within the contract?
We understand that your office requirements may change over time. Please speak to your dedicated account manager about your needs and we’ll work with you to find the best possible solution.
Can I choose my own furniture or bring my own?
All Argyll offices are equipped with stylish, high-quality office furniture including desks, chairs, pedestals, and a filing cabinet.
If you’d like to personalise your office, we can decorate, put up artwork or whiteboards, move, add or remove furniture. We just ask that you don’t add any signage or branding to your office door.
If you want to mount items other than artwork to your office walls, make any of the above changes or modifications to your office, the work must be carried out by Argyll. Please speak to a member of the Argyll team at reception to arrange this, or for assistance in adding access control.
If you’d like to remove furniture, please speak to your dedicated account manager.
Can we move buildings at any point during our office agreement?
We understand that your office requirements may change over time. Please speak to your dedicated account manager about your needs and we’ll work with you to find the best possible solution.
How much does an office cost?
Pricing varies depending on your office needs. Our team are experts at understanding your requirements and matching you with the best available office we have in the portfolio. Please reach out to them for more information.
Do I need to pay a deposit?
We require a service retainer for all office rental agreements. The amount usually equates to two months’ rent.
How long are your contracts?
Our standard agreements run for 12 months, if you need to discuss alternative term lengths, please call the team on 0203 008 8888.
Are the desks included?
All Argyll offices are equipped with stylish, high-quality office furniture including desks, chairs, pedestals, and a filing cabinet.
If you’d like to remove furniture, please speak to your dedicated account manager.
What is the notice period?
Our standard office agreements require a 3-month notice period. This provides both you and us with sufficient time to manage any necessary arrangements smoothly and efficiently.
What services and facilities are included in the monthly rental price?
Each private serviced office is designed to the highest standards, helping you give the right impression to employees, clients, and partners. Your monthly fee is inclusive of:
- A sophisticated working environment with stylish, high-quality office furniture
- Cleaning throughout the day to ensure a tidy working environment
- Use of any of our break-out areas, outdoor spaces, gardens and roof terraces
- Professional receptionists, in uniform, to welcome you and your guests
- All business rates, utilities, security and cleaning
- Experienced on-site team available to help you with anything you might need during your days at the office
- Your own private, secure LAN with 20 Mbps of resilient, high-speed bandwidth and Wi-Fi
- Dedicated account manager to support you throughout your contract
- Covered, secure bike parking (available in most locations)
- Use of shower rooms, with complimentary towels and soaps (available in most locations)
- Mail-handling service
- Complimentary fresh coffee, tea and refreshments
Meeting rooms
Do your meeting rooms have Wi-Fi?
Yes, each building has a dedicated meeting room Wi-Fi network to facilitate seamless internet connectivity.
I’m having trouble booking through the online system?
If you are experiencing issues booking online, our dedicated team are available from 8.30am to 5.30pm to assist. Please call 0203 008 8888 or, if your request is out of hours, email conferencing@workargyll.com and a member of the team will get back to you as quickly as possible.
Do all your meeting rooms have air conditioning?
All of our meeting rooms have air conditioning to allow customers to control the temperature and maintain a comfortable working environment.
Do we have a point of contact on the day to look after us?
The Argyll team are on hand to ensure your meeting runs smoothly, from organising more teas and coffees to helping you set up for video conferencing.
Do you cater for all dietary requirements?
We take pride in customising our menus for each event and can accommodate most dietary requirements including gluten-free, vegan, vegetarian, nut-free, and halal-certified options. Let us know your requirements and we will work with our suppliers to find suitable options for you and your guests.
Is there AV or IT support available on the day?
Our meeting rooms and boardrooms are supported by our attentive team. Please ask the team for help and refer to our presentation guide for troubleshooting instructions.
What can I expect to pay for a meeting room?
The pricing for meeting rooms varies depending on a variety of factors such as room size, location, amenities and additional services. To browse our meeting rooms and view pricing and live availability, please head to our meeting room portal.
Are your meeting rooms accessible?
Many of our meeting rooms are wheelchair accessible. Please speak to the team about your accessibility needs to ensure you book the right meeting space for you and your guests.
Can I book a meeting room by the hour, or multiple days?
Our meeting rooms are available to book by the hour, half-day or full-day. If you’d like to make a booking for more than one day, please contact our Conferencing team on 0203 008 8888 or conferencing@workargyll.com and they will assist you.
Coworking
What is coworking?
Coworking refers to a flexible working practice where people from different companies use a shared working environment. It’s a collaborative approach that promotes networking, innovation and socialising.
Argyll’s coworking spaces allow you to work from 11 of London’s most iconic locations, whenever you need to. You receive flexible access to a refined, elegant work environment, with a hot desk in our coworking spaces, or use of our business lounges. You simply choose one building as your home location, and gain access to all the other coworking lounges in our central London portfolio. Make use of the onsite amenities and facilities, while our team provides attentive business support.
What does coworking membership include?
The Argyll coworking membership includes the following benefits:
- Access to our 11 central London coworking locations
- Professional receptionists to welcome you and your guests
- High-quality furniture from desks to high-tables or sofas and soft seating
- Full use of the amenities and facilities
- Welcome up to two guests for meetings in our communal spaces
- Preferential customer rates on meeting room bookings
- High-speed Wi-Fi
- Private audio visual booths with enhanced lighting for video calls
What are the benefits of coworking?
Coworking is the ultimate in flexible working. With access to 11 of Argyll’s exceptional workspaces, customers can choose to work close to clients in the City one day, and close to their favourite social scene in Mayfair the next. Choose a workspace with a breathtaking roof terrace for outdoor thinking, or one with secure bike parking if they want ride in. Coworking customers can also invite up to two guests for meetings in our coworking or lounge areas.
Shared workspaces foster networking, collaboration, and innovation, and we’ve created highly-functional, yet refined areas that give you the best coworking day, from breakout spaces with high tables and chairs, to video call booths for privacy.
How much does coworking cost?
Argyll coworking allows access to London’s most iconic locations for £375 + VAT per month.
Do I need to book a coworking space?
As a coworking customer, there’s no need to pre-book your space. Simply choose where you want to work for the day and speak to the team at reception when you arrive. If it’s your first time visiting the building the team will give you a tour around the coworking spaces and amenities.
If you’re interested in becoming a coworking customer, please call the Sales team to find out more.
Virtual office
When will I get my telephone number?
If you have chosen Telephone Answering, your telephone number will be issued after your Virtual Office has been activated.
How do I make a payment?
You will receive a proforma invoice which can be paid via card or bank transfer. Payments thereafter will be taken via direct debit.
What is the difference between a Business Address and a Registered Address?
A Business Address allows you to use the selected address on your website, company letterhead business cards etc., whereas a Registered Address is your company’s official registered address which you can update on Companies House.
My company is not registered yet, can I still sign up?
If your company is not officially registered yet, please call 0203 008 8888 or email enquiries@workargyll.com and the team will assist you.
Can I use the lounge spaces with a Virtual Office?
Access to our lounges is not included in the Virtual Office service. If you would like access to our buildings in central London, you can purchase a coworking day pass at £40 per person +VAT, or a coworking membership from £375 per person +VAT.
Is there any meeting room usage included?
Meeting room bookings are not included in the Virtual Office service, however, as a Virtual Office customer you will benefit from preferential rates across all our meeting rooms.
Can I use my existing telephone number for the Telephone Answering service?
We will issue a new dedicated London telephone number for this service. Unfortunately, we are unable to use existing numbers.
Can I have a registered address by itself?
The Registered Address product must be paired with a Business Address and Mail Handling service.
If I choose a Registered Address, will Argyll update Companies House?
You will need to update your company’s records against Companies House if you choose the Registered Address service.
Can I have my post emailed over instead of forwarded via the post?
Yes, this is an additional service we can offer for £25 per month. This includes post being scanned to a nominated email address up to three times a week.
What Anti-Money Laundering (AML) documents do I need to provide?
We are required under the Money Laundering Regulations 2017 to undertake customer due diligence checks on our clients. We will send you an email that will list all the documentation we require for your new virtual office. This will include things like:
- Due Diligence Form
- Certificate of incorporation
- Certified proof of registered address
- Certified proof of principal place of business
- Photo ID and proof of home address for Directors
Events and conferences
Do you cater for all dietary requirements?
We take pride in customising our menus for each event and can accommodate most dietary requirements including gluten-free, vegan, vegetarian, nut-free, and halal-certified options. Let us know your requirements and we will work with our suppliers to find suitable options for you and your guests.
Are your event spaces fully accessible?
Some of our locations are wheelchair accessible, with step-free access at the main entrance. Lifts at reception provide access to all other floors with accessible toilet facilities. Please share your accessibility requirements with the team upon enquiry and they will advise the best location for your event.
Is there Wi-Fi in the building for my guests?
Yes, guests and visitors to the building can connect to the Guest Wi-Fi.
What time can I have access to the venue and when do I need to depart by?
Customers with event bookings on weekdays can access the space from 5.30pm onwards, with guests arriving from 6.00pm. Departure times will vary depending on the event location so please speak to the team for specific access and departure times.
What is your cancellation policy for events?
In the unfortunate case that you have to cancel your event, Argyll reserves the right to charge the customer an event cancellation fee as per the below schedule:
- Less than 91 days but more than or equal to 61 days prior to the event date – 25 % of the event cost
- Less than 61 days but more than or equal to 31 days prior to the event date – 75% of the event cost
- Less than 31 days prior to the event date – 100% of the event cost
Please refer to our full event cancellation policy for more details.
Do you serve alcohol?
We work with industry-leading suppliers who can provide a range of diverse alcoholic and non-alcoholic drinks options for your event. Our wine list can be found here.
All Argyll workspaces
Will there be a receptionist in the building?
Our professional receptionists are ready to welcome you and your guests at all our locations from 8.00am – 5.30pm Monday to Thursday and 8.30am to 4.30pm on Fridays.
What are your opening hours?
Reception opening hours are 8.00am – 5.30pm Monday to Thursday and 8.30am to 4.30pm on Fridays.
Office customers have 24-hour access to their building using their access key or fob.
Can I bring my dog to work?
We know being able to bring your dog to the office is important for many people – especially when doggy day care is a challenge. We welcome dogs in most of our properties, and simply ask owners to follow our dog friendly office etiquette guidance. Please speak to the team to find out if your building is dog-friendly.
What additional services do you provide?
We offer unrivalled services across our portfolio of exclusive office spaces. Here are some of our additional services for customers:
- Preferential rates for meeting room and event bookings (with catering)
- Video Conferencing
- IT and Administrative support
- Access to secure lockers
- Courier booking and postage services
- Printing, copying, scanning, binding and laminating
- Stationery supplies
- Food and beverages arranged
- Taxi services booked
- Dry cleaning or laundry arranged
Argyll Tech FAQs
Answers to some frequently asked questions about Argyll’s IT offering.
Bandwidth
How much bandwidth does Argyll provide?
Argyll offers a starting bandwidth of 20Mbps capacity for each company. The bandwidth is synchronous, so you would receive a consistent 20Mbps upload and 20Mbps download speed.
What happens if my internet is slow?
We can provide detailed usage graphs that show how much of your allocated bandwidth you are using. When you reach your maximum bandwidth, the internet will be noticeably slower. We are happy to increase your bandwidth for a trial period to see if this improves speed. Please speak to your Argyll team.
Can bandwidth be upgraded temporarily for an event?
Yes. Please speak to your Argyll team for pricing information.
Can I customise the internet offering to suit my business needs?
We offer a very flexible and scalable internet service to our customers. Customers can start with as little internet as they think they need and upgrade as and when needed. There are no charges incurred with this upgrade, whereas other providers will charge an uplift fee. Upgrades take less than 10 minutes to complete; other providers can take up to 1 month to complete an upgrade. We provide a resilient service with a primary internet line and a backup circuit in case the primary line goes down, meaning there is no downtime.
Infrastructure:
How resilient is the internet service?
Argyll provides a robust internet service to all customers made up of two separate full fibre lines running into the buildings. These fibre lines are from two separate Internet Service Providers and take two separate routes into the building.
Will I have my own private network?
Argyll provides each client in their building with their own private network, commonly known as a virtual local area network (VLAN). This helps to separate each customer’s network, so the data traffic is not seen by another company. The VLAN is operated by both specific switch ports and the secure wi-fi service Argyll provides.
Can my devices be hosted in the comms room?
Yes. We have rack space for client devices like firewalls, switches and servers. There is a monthly cost per U on device space taken in the cabinet. Please speak to your Argyll team for pricing.
Is there a secure WiFi service?
Argyll offers a secure building-wide wi-fi service. The SSID Wi-Fi Secure is a fully WPA2 Enterprise authentication service. This means each user has a unique ID and password. When a user logs into Wi-Fi Secure, they are redirected back to their VLAN (the private network that Argyll sets up in the building for the client).
What WiFi hardware do you use?
We use a Ruckus enterprise access point.
How secure is the comms room?
Access to the comms room is restricted and needs to be arranged with the on-site Argyll team. Doors to the comms rooms are always locked.
Argyll has its own Uninterrupted Power Supply (UPS) to support its network infrastructure. Customer devices in the comms room are unable to use this UPS, and we strongly suggest if any customers need one that they provide their own.
What are Argyll’s security standards?
The security standards include SOC2 design. Yearly penetration tests are undertaken for datacenters, access points and the network as a whole.
Can I use the building infrastructure while still managing my own network set up and DHCP, rather than using the managed firewall?
Yes. You will need to have your own router or firewall which needs to be configured with your static public IP address. We can then configure everything for you in our comms room.
Is there a guest WiFi service?
Yes, there is a guest wi-fi service called Guest Wi-Fi. Guests and visitors to the building can connect to this and will not be connected to any private networks in the building.
Office Layout:
How many floor ports do I have?
We allocate a maximum of 2 floor ports per desk. Where possible we will always endeavour to move floor boxes to meet the desired desk layout. If more floor ports are required, these will need to be installed and may be chargeable. Please discuss this with the Argyll team when confirming the layout of your office.
Telephony:
What telephony services does Argyll provide?
Argyll offers a VOIP-based telephony service. There are a variety of call packages that can be arranged to suit the customer’s requirements. Information on call packages can be provided by your Argyll team.
Can I bring my own hosted VOIP Technology service?
Yes. If you have your own handsets, you will need to provide a firewall and a switch for your handsets. If you don’t intend to use handsets, but instead a softphone app, there is no need for the firewall and switch solution.
When I leave, can I take my numbers with me?
At the end of your tenancy, please let us know how many numbers you would like to take with you and we will confirm if we have them available.
What handset models are available?
The available handset models are either Polycom VVX410 or 600. These are chargeable and pricing can be provided by your Argyll team.
Can I bring in my own telephone numbers?
Numbers can, in most cases, be transferred across to our network. Your current provider will need to complete a porting process and then liaise with our carrier, BT. Information on our porting process is located here. Administrative charges will apply.
What do I do if I would like to bring in my own phones?
If you would like to bring your own phones, will you be supporting this system with your own firewall/switch or would you like to use our network?
No – our switches only support Polycom or Yealink phones and we will not be able to provide support for these devices.
Yes – our teams will need to ask some more questions about your switch or firewall equipment
Will your internet use wi-fi, do you hardwire into the back of the handset or will you be requiring an additional floor port for your hardwired internet access?
We will need to confirm that we have sufficient floor ports available to support your setup.
General Questions:
Will I need a Public IP address in order to work in an Argyll office?
You do not need a public IP address to use our managed network. We can provide either 1 single RIPE IP address or a block of 5 RIPE IP addresses. You will need a public IP address if you would like to set up and manage your own firewall. Speak to your Argyll team about pricing for this.
I would like to bring a printer – who can set it up for me?
Our specialist IT partners can help you with this. Please ask your Argyll team and they will connect you to our specialists for support.
I would like to set up a TV with an AV kit – can you install this for me?
Our specialist IT partners can help you with this. Please ask your Argyll team and they will put you in touch.
Can I install my own Wireless Access Point instead of using yours?
We have access points located throughout the building which you can use to broadcast your own wi-fi, so there is no need to provide your own.
My laptop isn’t working – who can fix it for me?
Our specialist IT partners can help you with this. Please ask your Argyll team and they will put you in touch with Storm Technologies.
I would like to install a coaxial cable in my office to connect to a satellite dish or aerial – do you offer this service?
We do not provide this service but there are some great service providers available to stream over the internet, such as Bloomberg TV or Sky Stream. You will need to organise your own subscription with them.