Argyll’s Customer Portal & App Guide
Accessing the portal
Access the customer portal via the ‘Login’ link in the right-hand corner of the Argyll website
or via this direct link: https://customer.workargyll.com/member/content/login#/appaccess/login.
Forgot your password
To reset your password, go to the portal login page and click ‘Forgot password?’.
This will prompt you to add the email address linked to your account. You’ll then receive an email where you can reset your password and gain access to your account.
Using the portal – primary and secondary contacts
A primary contact will have access to the following options in the customer portal:
- manage your account
- view current charges
- download and pay invoices
- browse and book meeting rooms across the portfolio
- add catering and other amenities
- manage and make changes to your bookings
- view important building information and key Argyll contact details
- A guide to your building’s facilities and reception opening hours
- Security and safety information
- Fire safety information
- Contact details for key Argyll team members
A secondary contact will have access to the following options in the customer portal:
- browse and book meeting rooms across the portfolio
- add catering and other amenities
- view important building information and key Argyll contact details
- A guide to your building’s facilities and reception opening hours
- Security and safety information
- Fire safety information
- Contact details for key Argyll team members
Please contact us if you would like to amend your team members access to the portal and we can update this for you.
Billing & payments
This is where you can view invoices and manage your payment settings.
Invoices and payment history can be viewed and downloaded from the main page.
Make a payment
To make a payment, a payment method needs to be added to the account first.
- Click on ‘Add New Payment Method’ to add a credit card, debit card, or add a Direct Debit (this will take some time to be verified so allow 7 – 10 working days).
- Once a payment method has been added, tick the invoice/s that require payment and click ‘Make Payment’.
Pending charges
This section allows you to view any additional services and meeting room charges that will be billed on the next bill run.
You can download your ledger and will also see any outstanding credit notes.
Account settings
This is where primary customers can add or amend payment methods and set up or edit Direct Debit details.
Book a meeting room
There are two alternative views to browse meeting rooms – calendar view and card view. You can choose your experience by clicking the button in the top right-hand corner. We would recommend to use calendar view as this allows you to see the best availability options.
The booking platform will default to search for rooms in your home centre. To change this, click the building name next to ‘Book a meeting room’ and select the building from the dropdown list.
To make a booking, drag the mouse over the desired time slot and the New Booking window will open. Confirm selection and complete the 3 steps:
- Add amenities and select ‘Repeat this booking’ if required. Press Continue
- Select the number of attendees. Press continue
- Select your preferred payment option. If you have a valid discount code, add it here. Click ‘Apply’ and the discount will be visible in the righthand column. Click Confirm booking.
Booking history
The manage bookings page will show you all your bookings across all Argyll locations. Use the filters in the top right to see bookings for today, the week or month.
Click on the three dots next to the booking to:
- View booking details
- Edit booking details
- Cancel your booking – cancellation fees will automatically be applied if cancelled within the cancellation period.
Please note: you will only see the bookings you have made yourself through the portal.
To view the full booking history for your company, go to Subscription.
Subscription
Here you can view your contract services, coworking passes, meeting room packages and track usage.
To view your company’s full booking history, click Subscription > Hours > View history, and adjust the date filter to the month you want to view.
Our products and services
In this section you can purchase additional products and services, including coworking passes and virtual office services.
Building information
This section contains important information about your building, the facilities, safety and security information. It also contains key contact details for our team and out-of-hours emergency numbers.
Other options
Click on the 3 lines in the top left of the screen and select My Profile.
- My profile: update your details, profile picture and marketing preferences
- My memberships: shows any contracts and contract services
- My company: shows the members of the company, meeting room hours (number of hours available/used from monthly meeting room package) and coworking passes (number of days available per customer to use for coworking)
Managing multiple companies
If you are a contact for more than one company, you can switch between different accounts. Simply:
- Click on the profile circle in the top right corner
- Then click on the company and a list of companies associated with you will show
- From here, select the company account you would like to view and manage.
The Argyll App
The Argyll App is designed to complement the Customer Portal. It’s a seamless way for customers to manage their Argyll experience, wherever they are.
Through the app, customers will be able to:
- Browse and book meeting rooms across our portfolio
- Add catering and additional services to their bookings
- Manage their account and view current charges
- View and pay invoices
- Access key building information
- Explore additional services
The app is available to download from:
Forgot your password
To reset your password, click ‘Forgot password?’ on the login screen.
This will prompt you to add the email address linked to your account. You’ll then receive an email where you can reset your password and gain access to your account.
Logging in
Log in using the email and password linked to your Argyll account.
After the first log in, you can use Biometric login if you have this set up on your device.
If you have any issues accessing the app, speak to a member of the Argyll team.