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Privacy policy

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Argyll (Argyll Management Ltd) and its affiliated companies (“we”, “us” and “our”) is committed to respecting and protecting your privacy. The information set out in this Privacy Policy explains what information we may collect from you, what we do with it and your rights regarding this information.

This policy covers interactions with our customers, business partners and anyone who is not an employee or contractor of Argyll. For the purposes of UK and EU data protection legislation Argyll’s data controller is Argyll Holdings Ltd.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Security

We take your privacy very seriously and have implemented appropriate security measures to prevent your data from being accidentally lost, used, altered or accessed in an unauthorised manner.

Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to personal data. Whilst we cannot ensure or guarantee that loss, misuse, alteration or unauthorised access will never occur, Argyll will take all reasonable efforts to prevent this.

Our website will, from time to time, contain external links to Argyll’s partners and affiliates. Please note that these websites will have their own privacy policy and you should check these policies before submitting any personal data via these links.

Lawful basis for processing information

We only collect and use personal information about you when the law allows us to. Most commonly, we use it where:

  • The data subject (you) has given consent to the processing activity taking place
  • The processing is necessary for the performance of a contract
  • The processing is necessary for compliance with a legal obligation to which the data controller (us) is subject
  • The processing is necessary for the purposes of the legitimate interest pursued by us or our partners

Information we may collect from you

Information we may collect depends on the circumstances involved, for example:

  • If you are visiting or purchasing services via our web site
  • If you are a client of Argyll
  • If you are visiting any of our properties
  • Lists provided by third party agencies but only when permitted by law
  • If you are using the Wi-Fi network in one of our properties

Information collected can include:

  • Your name and address
  • Your email address
  • Your bank account or card details
  • Your use of our properties (e.g. location, date, time, who you are visiting, CCTV footage)
  • Identity details (e.g. date of birth, passport, driving licence, proof of address documents)
  • Recorded telephone calls

Special category data

Argyll processes biometric data for the purposes of completing ID verification. This includes live video capture and voice recording. Biometric data is classed as “Special Category Data” and our processing of biometric data complies with Article 9 of UK GDPR.

Storage of your personal data

All personal data is stored securely on servers provided by trusted third parties.

Any payment transactions will be encrypted using industry approved technologies. Where we have given you (or you have chosen) a password enabling you to access certain parts of our website or app, you are responsible for keeping this confidential.

How long do we keep your personal data for?

Your personal data is only retained for the period that we need it for, or in accordance with laws, regulations, and professional obligations that we are subject to. All personal information collected has a defined retention period, which is in line with our retention policy. If you would like to find out how long your information is being retained, please contact Argyll as detailed below.

How we use your information

We will use information you give to us to:

  • Provide you with the products, services and information arising from contracts entered between you and Argyll. The legal basis for this is for the purpose of performing or entering a contract.
  • Provide you with information about goods or services we may feel interests you should you have provided the appropriate consent. The legal basis for this processing is consent.
  • Notify you about changes to our services. The legal basis for this processing is the performance of a contract.

We will use information we collect about you to:

  • Enter into, and to perform, contracts with you. The legal basis for the processing is the performance of a contract.
  • Keep our properties, site and applications safe and secure. The legal basis for this processing is legitimate interest.

Transfers to third parties

We may disclose your personal data to some third parties to help us deliver our services and products. All third parties are contractually bound to protect the personal data we provide to them. We may use some or all the following categories of third parties.

  • Business partners, suppliers, contractors for the performance of any contract with them or you
  • Companies within our group where necessary for administrative purposes and to provide services to you
  • Third parties that support the services and products we provide, e.g. IT support, telecommunications.
  • Payment services providers
  • Web analytics and search engine providers to ensure the continued improvement and optimisation of our website.
  • Customer Relationship Management (CRM) platforms

Transfers outside the UK

Please note that your personal data may be transferred and stored outside of the UK/EEA, particularly where cloud hosted systems are used. In such cases, all transfers will be made in compliance with applicable law as to afford you the same level of protection as you enjoy within the UK/EEA.

Your rights

You have rights under existing data protection laws. In certain circumstances, you may have the right to:

  • Request access: the right to request access to and obtain copies of certain personal information we may hold about you. Please note you are entitled to request one copy of the personal information we may hold about you at no cost but, for any further copies, we reserve the right to charge a reasonable fee based on administration costs
  • Request rectification: the right to have your personal information rectified if it is inaccurate or incomplete
  • Request erasure/right to be forgotten: the right to request that we delete or erase your personal information from our systems. However, this will not apply if we are required to hold onto this information for legal or compliance purposes
  • Withdraw your consent: the right to withdraw your consent from the processing of your personal information. However, this will not apply if we are required to hold onto this information for legal or compliance purposes. If you withdraw your consent, we may not be able to carry out our contractual obligations to you or provide you with access to all or parts of our services
  • Request restriction: the right to stop us from using your personal information or limit the way in which it can be used
  • Request data portability: the right to request that we return any information you have provided in a structured and machine readable format, or that we send it directly to another company where feasible.
  • Object to processing: the right to object to our use of your personal information where we use it for legitimate interests or for marketing purposes

Contact information

If you have any questions or wish to complain about the way in which your personal data is used, you can contact Argyll on [email protected]. Our address for correspondence is:

Argyll
Central Court
25 Southampton Buildings
London
WC2A 1AL

If your request or complaint is not satisfactorily addressed you have the right to complain to the Information Commissioner’s Office whose contact details can be found at Contact us – public | ICO

The use of cookies

We use cookies which are essential to the operation of the site and:

  • recognise you as a user and to receive forms submitted through the website.
  • ensure that you receive the best experience from our website
  • recognise that you are a repeat visitor
  • ensure that all areas of our website work for you

If you continue to use the site without changing your cookie settings, we will assume that you are happy to receive the cookies that we use. You may adjust your cookie settings using the preferences below but if you choose to do so some elements of our website will not work correctly.

Cross device tracking and reporting

We use Google Signals, which is a feature of Google Analytics. Google Signals can associate the visitation information it collects from our site and/or apps with Google information from accounts of signed-in users who have consented to this association for the purposes of ads personalization. This Google information may include end-user location, search history, YouTube history and data from sites that partner with Google, ad is used to provide aggregated and anonymized into your users’ cross device behaviours.

Your personal settings can be changed at any time at https://myactivity.google.com/myactivity

Changes to this Privacy Policy

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified by email.

Last updated April 2026